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Radiology’s Patient Experience Team, May Update

Post Date: June 3, 2025
Radiology’s Patient Experience Team, May Update

At Cincinnati Children’s Radiology, patient and family-centered care remains at the heart of everything we do. In our most recent patient experience update for May, we’re proud to share that 91.8% of families rated their experience with top scores, highlighting our team’s commitment to excellence. 

Families consistently praised: 

  • Compassionate and respectful care 
  • A focus on helping children feel safe and understood 

In one parent’s words: 

“The staff were amazing. One of the better experiences we have had for a medical appointment in a long time.” 

Another shared: 

“Our experience was night and day different with Cincy Children’s. Thank you for the care and thoughtfulness you demonstrate with these difficult procedures…it makes all the difference.” 

Our April survey results reinforce this positive trend: 

  • 89.3% of 292 families rated their visit a 9 or 10 out of 10 
  • 95.1% reported feeling they were treated as unique individuals 

In pediatric radiology, compassionate care is essential—not just for accurate imaging, but for creating a supportive and trusting environment for children and their families. Our Radiology Patient Experience Team works continuously to improve how we interact, explain procedures, and support families during their visit. 

We remain committed to listening, improving, and delivering top-rated pediatric radiology care that families can trust. 

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About the author: Glenn Miñano

Glenn Miñano is a media specialist in the Department of Radiology, providing graphic design, photography, printing, video services, and administration of the department’s online properties. His works have been published in several medical articles, such as the American Journal of Radiology and the American Institute of Ultrasound. He has been providing these services to the Radiology Department since 1996.

About the editor: Meredith Towbin

Meredith Towbin is a freelance copy editor and writer. She has copyedited the Department of Radiology’s blog since it launched. She also works as a copy editor for the home improvement website BobVila.com. Her writing has been featured on HuffPost as well as other writing sites.

About The Department

The Radiology Department at Cincinnati Children's is a leader in pediatric diagnostic imaging, radiology research, and radiation dose reduction.

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