At Cincinnati Children’s Radiology, we are committed to listening to our patients and families and using their feedback to continuously improve care. Each month, we review survey results to celebrate what’s going well and identify opportunities to strengthen the patient and family experience. Here’s a look at the highlights from August.
August Positive Trends
Families continue to recognize our team’s commitment to partnering with them in their child’s care. In fact, 96.6% of families reported that we worked with them in decision-making. This reinforces our goal of ensuring every parent feels included, respected, and supported during their child’s radiology experience.
August Opportunity Trends
While feedback remains positive overall, some families noted challenges in being informed about delays. We recognize this as an opportunity to strengthen communication. By providing timely updates, our staff can help families feel reassured, valued, and more at ease while waiting for care.
August Positive Feedback from Families
We are always grateful for the kind words patients and families share about their experiences. Here are just a few comments that made us smile last month:
Image by Gerd Altmann from Pixabay
Glenn Miñano is a media specialist in the Department of Radiology, providing graphic design, photography, printing, video services, and administration of the department’s online properties. His works have been published in several medical articles, such as the American Journal of Radiology and the American Institute of Ultrasound. He has been providing these services to the Radiology Department since 1996.
Meredith Towbin is a freelance copy editor and writer. She has copyedited the Department of Radiology’s blog since it launched. She also works as a copy editor for the home improvement website BobVila.com. Her writing has been featured on HuffPost as well as other writing sites.
