Radiology continues to build momentum in delivering a positive, family centered experience, as reflected in May’s Patient and Family Experience (PFE) results and feedback. The Center for Patient and Family Experience set Radiology’s FY26 PFE goal at 89%. Through April 30, 2026, Radiology is performing well above target:
This continued improvement reflects the consistent efforts of teams across Radiology to provide efficient, supportive, and high?quality care.
Feedback from May highlights what matters most to families: kindness; clear communication; and smooth, well?organized care.
“Your staff are absolutely wonderful. It was a really good experience for my granddaughter.”
“The staff are knowledgeable and very thorough with explaining the procedure. They made my granddaughter feel comfortable with the process. The MRI team was very kind and gave her a certificate afterward.”
“The nurse was ready for us when we arrived and [we] had no wait. All staff, even at registration, were very friendly. Everything was clean and the process of the appointment was very easy.”
Thank you to everyone across Radiology who contributes to these results every day. Your work is reflected not only in strong PFE scores, but also in the stories and feedback shared by the families we serve.
Image by Shad0wfall from Pixabay
Glenn Miñano is a media specialist in the Department of Radiology, providing graphic design, photography, printing, video services, and administration of the department’s online properties. His works have been published in several medical articles, such as the American Journal of Radiology and the American Institute of Ultrasound. He has been providing these services to the Radiology Department since 1996.
Editor: Meredith Towbin
