At Cincinnati Children’s Radiology Department, the focus is simple: provide great care and make families feel comfortable along the way. Feedback from April shows that those efforts are making a real difference.
Here are a few things families had to say about their recent experiences:
“Every person I was involved with was professional, knowledgeable, and kind. The perfect trio in healthcare.”
“The nurses, techs, and doctor were very thorough and made sure I understood the results they found during my daughter’s visit…[they] had amazing bedside manner. They made my daughter as comfortable as possible for this procedure.”
“Everything was a lot quicker than I had experienced before for MRI…the staff were all super nice and helpful.”
“Every step of our experience was met with kindness and attentiveness. If we needed anything, we were shown or given what we needed. All parts of the procedure were practiced before it was implemented with my six-year-old, which lessened his anxiety knowing what to expect.”
There’s also measurable progress behind these comments:
Radiology has already exceeded its goal for the year so far. The feedback points to a few things that matter most to families:
These are small moments that add up to a better overall experience.
Image by: Image by Leopold Böttcher from Pixabay
Glenn Miñano is a media specialist in the Department of Radiology, providing graphic design, photography, printing, video services, and administration of the department’s online properties. His works have been published in several medical articles, such as the American Journal of Radiology and the American Institute of Ultrasound. He has been providing these services to the Radiology Department since 1996.
Editor: Meredith Towbin
