Radiating Hope: Radiology Department Blog


Our Team Leads the Way in Quality Improvement

Our Team Leads the Way in Quality Improvement

The Quality Improvement Team at Cincinnati Children’s Radiology Department is committed to making your experience with us better. The most effective way to implement improvement in the clinical areas is to have the front-line clinical staff, who are directly impacted by any changes, lead the effort.

In order to do this, a new technologist coaching and communication model was developed in the Radiology Department. Our team now has three radiology technologists that spilt their time between clinical work and quality improvement (QI) work. Each QI specialist has attended QI training called RCIC and has completed site visits at other institutions to look for ways to improve our processes and workflow. Our technologist QI specialists work as liaisons between radiologists and techs to address questions and concerns as well as to assure that changes to protocols and workflow is disseminated to all techs. This model enables the team to make improvements quickly by spreading the word through designated coaches.

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About the author: Wendy Bankes

Wendy is a Project Manager for the department of Radiology. Wendy has worked at Cincinnati Children's for over 6 years and has a passion for improving patient and employee satisfaction. Wendy is happily married to Tim Bankes and they have been blessed with two adorable daughters. Wendy enjoys spending time with her family and friends as well as volunteering with kids.