At Cincinnati Children’s, our Radiology Department continues to put patients and families at the center of everything we do. Each month, we take a close look at patient experience data and comments to understand what we’re doing well and where we can continue to grow. February’s results reflect the dedication, compassion, and professionalism our teams bring to every interaction.
This February, 98.4% of patients and families agreed that they trust Cincinnati Children’s to take care of their needs. Trust is one of the most meaningful indicators of quality in healthcare, and this number reflects the consistent effort our teams make to create a safe, supportive environment for every child.
Families also shared strong feedback about their experience with our Radiology staff. 94.4% agreed that our team:
These qualities are the foundation of excellent pediatric care, and they shine through in every part of the patient journey—from check?in to imaging to follow?up.
What Families Are Saying
The numbers tell one story, but the comments from families bring that story to life. Here are a few highlights from February:
“Competence and compassion immediately emanate from each team member I interact with. I don’t know how you do it. I felt heard and that my concerns were addressed seriously before the procedure.”
“I wish I could just hand out gold stars to everyone I interacted with. Thank you. Sincerely, thank you so much.”
“We waited maybe three minutes before being called back. They were great with my daughter and even let my son help out to make him feel included!”
“From check?in to leaving, our experience was seamless.”
Continuing Our Commitment to Excellence
February’s patient experience results highlight the incredible work happening across Radiology every day. Whether it’s a warm greeting, a clear explanation, or a moment of kindness that helps a child feel at ease, each interaction contributes to the trust families place in us. As we move forward, we remain committed to listening, improving, and providing the highest level of care to every patient who walks through our doors.
Cara Trimble is focused on enhancing the patient and family experience at Cincinnati Children’s. With a passion for health care and a deep commitment to community, she assist families by answering questions, providing hospital policy information, and connecting them with essential resources. Originally from Gallipolis, Ohio, Cara brings small-town warmth and extensive experience to her work. Outside of the hospital, she enjoys family life in Monroe, Ohio, with her husband and two daughters, balancing home projects, photography, and live music with her love for helping others.
Glenn Miñano is a media specialist in the Department of Radiology, providing graphic design, photography, printing, video services, and administration of the department’s online properties. His works have been published in several medical articles, such as the American Journal of Radiology and the American Institute of Ultrasound. He has been providing these services to the Radiology Department since 1996.
Meredith Towbin is a freelance copy editor and writer. She has copyedited the Department of Radiology’s blog since it launched. She also works as a copy editor for the home improvement website BobVila.com. Her writing has been featured on HuffPost as well as other writing sites.
