Radiating Hope: Radiology Department Blog


Patient Access Services Week is April 2-8, 2023

Patient Access Services Week is April 2-8, 2023

This week, Radiology celebrates and acknowledges our Patient Access Representatives (PAR). The PAR at the front desk is the first point of contact when patients arrive for their Radiology outpatient visits. They greet families, verify contact information, register the patient, set up MyChart accounts, answer questions, collaborate and communicate with clinical teams, address concerns about delays and scheduling issues, and they do it all with compassion and kindness.

They set the tone for the Radiology visit and provide care and support for anxious patients and families in the waiting room.

Our PARs are the true “front line” of the department. They continuously strive to elevate our services and reduce anxiety for patients and their families.

Thank you to our PARs in Mason, Kentucky, Anderson, Kenwood and on Main Campus for sending us your portraits.

Dianne Hater, Patient Family Advocate, author; Glenn Miñano, BFA, editor; Meredith Towbin, copy editor

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About the author: Glenn Miñano

Glenn Miñano is a media specialist in the Department of Radiology, providing graphic design, photography, printing, video services, and administration of the department’s online properties. His works have been published in several medical articles, such as the American Journal of Radiology and the American Institute of Ultrasound. He has been providing these services to the Radiology Department since 1996.