Radiating Hope: Radiology Department Blog


May 2022 Radiology Patient Experience Update

Post Date: May 19, 2022
May 2022 Radiology Patient Experience Update

How are we doing?

In April, 95.8 % of the 356 families surveyed gave us a 9 or 10 for “Overall rating of facility.” 

This is our highest PE score to date! 

The Radiology FY22 PE Goal is 92.0% 9/10s for “Overall Rating.” 

May PE Score

Family Feedback 

My child had an amazing time even though he was absolutely terrified when he first went in there because of his anxiety. But the people there made him feel so comfortable and welcoming and it went fairly quickly. I wouldn’t change anything. Thank you. 

The MRI technician was very friendly and helpful. She did an awesome job and was very caring. She explained everything well and answered all my questions. I felt comfortable leaving my child in her care. 

The two ladies that worked with my daughter went above and beyond to put her at ease. She was very nervous about having this MRI done, but she did amazing. I truly believe it was the technicians who made her calm and helped her do such a great job! The ladies even made her a birthday card since her birthday is in a few days. Overall, we couldn’t have asked for a better experience. 

Ann was absolutely fantastic! She was so kind to my son and answered all his questions. She took her time to really explain what she was doing and why. Very thorough! Keep up the great work! 

Amazing experience! It was quick and everyone was very friendly. My son was a little nervous, but he felt very comfortable. He had a lot of questions and they were very patient and answered every one! 

Stephanie was very caring with our 10-month-old. She was very reassuring and even thanked our son for the snuggles as we were leaving. 

The radiologist and tech were wonderful! They were both so friendly and really made an attempt to relate to my daughter 

Our radiology tech was so friendly and made my daughter feel at ease. She explained everything thoroughly and made the whole process so easy! Our radiologist was also so friendly and helpful. Overall, a great visit and could not be happier with the care we received. 

Miranda G was the Radiology technologist who took my son’s X-rays and she explained the safety precautions, like name and DOB check, correct side for imaging, and measuring for the right dose. She was friendly and kind. Really great care and service. The radiologist, Dr. Smith, finalized the results quickly so we could see them in My Chart and know how to proceed with my son’s care. 


Dianne Hater

Dianne Hater, QI, Patient Family Advocate, author; Glenn Miñano, BFA, editor; Meredith Towbin, copy editor

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About the author: Glenn Miñano

Glenn Miñano is a media specialist in the Department of Radiology, providing graphic design, photography, printing, video services, and administration of the department’s online properties. His works have been published in several medical articles, such as the American Journal of Radiology and the American Institute of Ultrasound. He has been providing these services to the Radiology Department since 1996.