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Radiology’s Patient Experience Team, March Update

Post Date: April 9, 2025
Radiology’s Patient Experience Team, March Update

In March’s update, Radiology’s Patient Experience Team shares that 89.3% of surveyed families gave top ratings. Families praised clear communication, compassionate care, and staff who help children feel safe and understood. 

How are we doing? 

  • In February, 89.3% of the 252 families surveyed gave Radiology a positive score for “overall rating of facility.” 

Feedback Trends 

  • Positive: Radiology staff are doing a great job explaining what to expect and actively listening to patients and families. 

Family Feedback 

  • Everyone was incredibly kind and professional and made me feel safe and taken care of.  
  • Excellent staff and physicians. We love CCHMC 
  • They treated him well. They explained everything in a way that a 6-yr-old could understood and even showed him what the MRI looked like.  
  • Our visit and experience were perfect. Thank you. 
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About the author: Cara Trimble

Cara Trimble is focused on enhancing the patient and family experience at Cincinnati Children’s. With a passion for health care and a deep commitment to community, she assist families by answering questions, providing hospital policy information, and connecting them with essential resources. Originally from Gallipolis, Ohio, Cara brings small-town warmth and extensive experience to her work. Outside of the hospital, she enjoys family life in Monroe, Ohio, with her husband and two daughters, balancing home projects, photography, and live music with her love for helping others.

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About the editor: Glenn Miñano

Glenn Miñano is a media specialist in the Department of Radiology, providing graphic design, photography, printing, video services, and administration of the department’s online properties. His works have been published in several medical articles, such as the American Journal of Radiology and the American Institute of Ultrasound. He has been providing these services to the Radiology Department since 1996.

About the editor: Meredith Towbin

Meredith Towbin is a freelance copy editor and writer. She has copyedited the Department of Radiology’s blog since it launched. She also works as a copy editor for the home improvement website BobVila.com. Her writing has been featured on HuffPost as well as other writing sites.

About The Department

The Radiology Department at Cincinnati Children's is a leader in pediatric diagnostic imaging, radiology research, and radiation dose reduction.

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