Cincinnati Children’s has grown leaps and bounds over the past several years. Our department has doubled, tripled, and in some cases, quadrupled the equipment, staffing, and services that we provide. Despite having a large growth spurt, Radiology continues to make patient care its top priority. The entire medical center implemented the Patient and Family Experience Strategic Plan in 2022. It is our goal to provide the best experience for our patients and families.
Paralleling this plan, our Radiology Quality Improvement Team and members of the Patient Experience Committee work together to improve your encounters with us. As you scroll through our past Radiology blog posts, you will see frequent updates of our Patient Experience reviews. This is feedback that we receive directly from our patients and families from surveys, individual notifications, or from facilitated small focus forums.
Radiology is always brainstorming ways to improve your experience. Regardless of the growth of our area, our objective is to make a personal connection with every patient. Last year, the Radiology department performed over 150,000 exams. That is a lot of connections! To help us keep up with all your info, we have started using Sticky Notes within our EPIC system. This is a wonderful way to communicate valuable information to the rest of our team. Perhaps your child needs to come for multiple or recurrent tests in Radiology; we can take note of your child’s special concerns and preferences. The next time you visit us, we will do our best to accommodate their needs. A blue Sticky Note notifies ALL Radiology personnel when your child’s chart is opened. In contrast, a yellow Sticky Note is a personal note that a staff member may write about the patient to trigger a memory the next time the child returns for care. The notes are valuable sources of information that can provide consistent treatment and comfort to a child and their family.
Radiology’s busy family is no different than yours. We use everything that is technologically available to remember it all. Please continue sharing your preferences and needs with us. In turn, we will strive to meet them and provide the best possible care for you and your family.
Banner image: Image by Gerd Altmann from Pixabay
Angie has been part of the Cincinnati Children’s Radiology family since 1996. Over the years, she has worked in X-Ray, Cat Scan, and most recently in MRI. Currently, she is part of the Outpatient MRI Team, primarily working at the Liberty Township, Green Township, and Kenwood Campuses. Angie enjoys working in a stimulating environment and learning new things each day. In her free time, she stays active with her husband, two teenage daughters, and her Golden Retriever, Sonny.
Glenn Miñano is a media specialist in the Department of Radiology, providing graphic design, photography, printing, video services, and administration of the department’s online properties. His works have been published in several medical articles, such as the American Journal of Radiology and the American Institute of Ultrasound. He has been providing these services to the Radiology Department since 1996.
Meredith Towbin is a freelance copy editor and writer. She has copyedited the Department of Radiology’s blog since it launched. She also works as a copy editor for the home improvement website BobVila.com. Her writing has been featured on HuffPost as well as other writing sites.
